Shortage of Support Workers: A Clients Account.

May 19, 2022

The myHomecare group was featured in the ABC Sunshine Coasts article ‘What happens when Pat’s carer doesn’t arrive?’

A manager at The myHomecare Group calls for more to be done to stop the current situation that is affecting many. 

For a summary of the article read on.


The lack of Support Workers in aged care has had a dramatic effect on many, including Pat Shumack.

When Julie Penlington learned that her mother Pat Shumack could stay at home longer with support from caregivers, she jumped at the opportunity.

However, the 68-year-old cannot even help her mother to the toilet if there are no Support Workers available.

A chorus of voices across the country is calling on the federal election to focus on aged care systemic issues.

The industry is losing staff in droves as chronically stressed, overworked, and underpaid workers could earn more working unskilled jobs or transferring to the disability sector.

The Level 4 Home Care Package has assisted Ms Penlington in caring for her war-widowed mother in her Mooloolaba home for three years.

“The staff that come are fabulous, but they’re not being paid what they’re worth. So they’re leaving in droves.”

“It’s just a sad situation — the government, the Aged Care Commission, has done nothing.”

Ms Penlington said she was disgusted a member of parliament suggested going to the private system instead.

Kathleen Sinclair, a manager with The myHomecare Group on the Sunshine Coast, sees this every day.

She said the issue had been allowed to become an “epidemic”.

Mental health support for Support Workers.

The myHomecare Group has called for bipartisan support to increase mental health support or a federal hotline for aged care support workers.

Ms Sinclair said aged care staff were among the unsung heroes of the pandemic.

She said she agreed with the unions, which are also pushing for higher pay.

To read more, click here.

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